Ntombifuthi Nosipho Pearl Dlamini

  • Customer Service Specialist
  • South Africa
  • Jul 31, 2020
H2A Visa, H2B Visa, EB-2 Green Card Visa, EB-3 Green Card Visa, J-1 WORK EXPERIENCE Visa Admin-Clerical Customer Service Entry Level Finance Insurance

What is your goal to work in the U.S.A.?

  • I believe there are numerous opportunities for growth in my finance career in the U.S.A. 
  • I can gain a lot of relavent work experiance.
  • My children can also be exposed to greater opportunities and get a better education. 
  • I want to also further my studies in well recognised institutions. 

Work Experience

Service Specialist - Investments
Mar 2020 - Momentum
  • • Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.
    • Provide clients and intermediaries with the relevant information and documentation as
    required in line with policy guidelines and within Service Level Agreements to provide
    incredible client service.
    • Adhere to compliance requirements in the service process in line with legislative requirements
    and serve our clients and intermediaries fairly and in line with our Values.
    • Identify and report process and system failures, suggest enhancements to improve client
    experience.
    • Provide authoritative expertise to clients and stakeholders to creating a positive and lasting
    client experience.
    • Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Virtual Customer Service Agent
Nov 2019 - Feb 2020 Amazon

• Maintaining focus on the customer issue amidst a bustling fast-paced environment
• Empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Conflict resolution, negotiating, and de-escalation skills
• Take ownership to resolve challenging customer issues, escalating when necessary
• Determine customer needs and provide appropriate solutions
• Quickly & effectively prioritize work time in various departments to meet business need
• Maintain composure in highly escalated situations
• Work successfully in a team environment as well as independently

Office Manager
Mar 2017 - Mar 2019 Ukwaneliseka Group

• Maintain office efficiency and planning
• Scheduling and assigning employees
• Follow up on employee work results
• Source Tenders, possible suppliers and quotations
• Manage and support projects

Junior Customer Service
Mar 2015 - Feb 2017 Agent Comair Limited

• Developing and maintaining good relations with passengers
• Providing solutions on a day to day experience regarding ticketing, boarding pass
issuing, baggage and identification
• Effectively enforcing the airlines policy regarding baggage, identification or any other issues
• Managing and sustaining excellent relations with passengers particularly business class
passengers have an elevated prestige
• Upholding customer service in the highest degree possible

Pre-qualifying Agent
Jan 2013 - Jan 2015 All Life Insurance

• Introducing the product to the client and educating the client about the brand
• Managing and developing strong leads
• Cultivating the brand and creating brand awareness.
• Screen clients for life insurance applications
• Capture client data on the system
• Handle customer queries
• Transfer clients to sales and other departments for assistance
• Creating everlasting relationships with clients and sustaining simplicity with sophistication

Customer Service
Feb 2011 - Feb 2012 EToll
  • • Introducing the product to the client and educating the client about the brand
    • Data Capturing and Client Queries
    • Cultivating the brand and creating brand awareness.
    • Informing clients with changes in the policies and conversing with the client on what they
    like and what they would like to change
    • Creating everlasting relationships with clients and sustaining simplicity with sophistication
Junior Clerk
Dec 2006 - Feb 2007 Unilever SA Pty Ltd

• Help answer telephone calls and respond to queries
• Assist in collection, scanning and emailing of invoices
• Print invoices and file for relevant departments

Education

National Diploma in Small Business Management - Marketing, Entrepreneurship
Jan 2010 - Jun 2013 University of Johannesburg
Senior Certificate - Matric
Jan 2002 - Dec 2006 Park Hill Secondary School
Bachelor of Commerce in Financial Management - Financial Accounting Principle
Jun 2016 - Jul 2020 University of South Africa

Your Country:

South Africa

Are you in the USA?

No